Return Policy

Here, at Business Machine Security (“BMS”), your satisfaction is our priority!  BMS and AnchorPad products are guaranteed to be free of material and workmanship defects. If you have product that is malfunctioning or seems to be defective, we will provide technical support to resolve the situation or replace the product if need be. Please give us a call at 1 (800) 872-9562 or (714) 990-3218. You may also contact us via email at sales@locdown.com.

RETURN POLICY FOR BUSINESS MACHINE SECURITY (“BMS”) & ANCHORPAD PRODUCTS PURCHASED THROUGH OUR ONLINE STORE:

• Exceptions: High-volume orders, special orders, custom orders, UST projector housing orders, and TV enclosure orders are not returnable. If you have any questions about what constitutes a high-volume order or what constitutes a custom order, please email us at sales@locdown.com. Therefore, please make sure that you understand what you are buying before you place a high-volume order, or before you order a custom product, a UST projector housing, or a TV enclosure. If you have any questions about a product, please email us at sales@locdown.com before making the purchase. The above policy applies to online orders only.
• Not including the “Exceptions” listed above, return requests that are made within 30 days of the ship date will be accepted. We regret that we cannot accept return requests made more than 30 days after the ship date. Please email us at sales@locdown.com for a Return of Merchandise Authorization (RMA). Please be advised that, in most cases, a 25% restocking fee will be assessed against the cost of all returned merchandise. If you want more information about the restocking fee (including exceptions), please contact us at sales@locdown.com. Please be advised that the original outbound shipping cost will not be refunded, and the return shipping cost is the customer’s responsibility. The returned merchandise must be received by our warehouse in undamaged and in new / unused (“saleable”) condition. If the returned merchandise is damaged or used (not in “saleable” condition), it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be returned in its original box (if possible). The returned merchandise must be received by our warehouse with all of its parts and hardware. If the returned merchandise is missing some or all of its parts and hardware, it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be received by our warehouse by the agreed upon date. If the returned merchandise is not received by our warehouse by the agreed upon date, a refund will not be issued. The above policy applies to online orders only.
• If we shipped the wrong item or made a production or workmanship mistake, Business Machine Security (“BMS”) / Locdown.com reserves the right to fix it. This may include returning the product for repairs or simply resending the right product. In this case, BMS will pay for the shipping cost for returning and/or resending. The above policy applies to online orders only.
• If the customer ordered the wrong item and wants to exchange for different item, exchange requests will be granted provided that they are made within 45 days of customer receipt. The customer must pay for shipping the substitute merchandise. The return shipping is the sole responsibility of the customer. Please email us for at sales@locdown.com for swap request. The returned merchandise must be undamaged and in new / unused condition. The returned merchandise must be received by our warehouse in undamaged and in new / unused (“saleable”) condition. If the returned merchandise is damaged or used (not in “saleable” condition), it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be returned in its original box (if possible). The returned merchandise must be received by our warehouse with all of its parts and hardware. If the returned merchandise is missing some or all of its parts and hardware, it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be received by our warehouse by the agreed upon date. If the returned merchandise is not received by our warehouse by the agreed upon date, a refund will not be issued. The above policy applies to online orders only. Customer must pay the difference in cost between the exchanged merchandise. The original shipping charge is not refundable.  The above policy applies to online orders only.

Note: Please package returned merchandise with padding, so it is not damaged during shipment.

RETURN POLICY FOR BMS & ANCHORPAD PRODUCTS PURCHASED USING A PURCHASE ORDER AND/OR THROUGH A DEALER, RESELLER OR DISTRIBUTOR:

• Exceptions: High-volume orders, special orders, custom orders, UST projector housing orders, and TV enclosure orders are not returnable. If you have any questions about what constitutes a high-volume order or what constitutes a custom order, please email us at sales@locdown.com. Therefore, please make sure that you understand what you are buying before you place a high-volume order, or before you order a custom product, a UST projector housing, or a TV enclosure. If you have any questions about a product, please email us at sales@locdown.com before making the purchase.
• Not including the “Exceptions” listed above, return requests that are made within 30 days of the invoice date will be accepted. We regret that we cannot accept return requests made more than 30 days after the invoice date. Please email us at sales@locdown.com for a Return of Merchandise Authorization (RMA). Please be advised that, in most cases, a 25% restocking fee will be assessed against the cost of all returned merchandise. If you want to know more about the restocking fee (including exceptions), please email us at sales@locdown.com. Please be advised that the original outbound shipping cost will not be refunded, and the return shipping cost is the customer’s responsibility. The returned merchandise must be received by our warehouse in undamaged and in new / unused (“saleable”) condition. If the returned merchandise is damaged or used (not in “saleable” condition), it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be returned in its original box (if possible). The returned merchandise must be received by our warehouse with all of its parts and hardware. If the returned merchandise is missing some or all of its parts and hardware, it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be received by our warehouse by the agreed upon date. If the returned merchandise is not received by our warehouse by the agreed upon date, a refund will not be issued.
• If we shipped the wrong item or made a production or workmanship mistake, Business Machine Security (“BMS”) / Locdown.com reserves the right to fix it. This may include returning the product for repairs or simply resending the right product. In this case, BMS will pay for the shipping cost for returning and/or resending.
• If the customer ordered the wrong item and wants to exchange for different item, exchange requests will be granted provided that they are made within 45 days of customer receipt. The customer must pay for shipping the substitute merchandise. The return shipping is the sole responsibility of the customer. Please email us for at sales@locdown.com for swap request. The returned merchandise must be undamaged and in new / unused condition. The returned merchandise must be received by our warehouse in undamaged and in new / unused (“saleable”) condition. If the returned merchandise is damaged or used (not in “saleable” condition), it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be returned in its original box (if possible). The returned merchandise must be received by our warehouse with all of its parts and hardware. If the returned merchandise is missing some or all of its parts and hardware, it will not qualify for a refund, or the refund may be reduced. The returned merchandise must be received by our warehouse by the agreed upon date. If the returned merchandise is not received by our warehouse by the agreed upon date, a refund will not be issued. The above policy applies to online orders only. Customer must pay the difference in cost between the exchanged merchandise. The original shipping charge is not refundable.

Note: Please package returned merchandise with padding, so it is not damaged during shipment.

PLEASE NOTE: Regardless of how the product was purchased, to qualify for a credit, all returned product must be received by the BMS-AnchorPad warehouse in the following conditions:

1. Returned merchandise should be in its original box, if possible. If the box is gone or too damaged to use, you may substitute your own sturdy box. Please package merchandise with padding, so it is not damaged during shipment.
2. Returned merchandise must be received by our warehouse in new / unused condition.
3. Merchandise must be received by our warehouse in “saleable” condition.
4. Merchandise must be received by our warehouse complete, with all parts and hardware.

We regret that the following will not qualify for a return / refund:

• High-Volume Orders
• Special Orders
• Custom Orders
• UST Projector Housing Orders
• TV Enclosure Orders
• Returned product that is incomplete
• Returned product that is used or damaged